BloodHub User Meeting Exceeds Expectations
As most of our customers know, BloodHub’s mission is to create a better way for blood centers and hospitals to collaborate and save lives.
Measuring the Customer Experience (part 2): Fill Rate
Along with Turnaround Time (see our previous post), Fill Rate adds an important dimension to the hospital service experience. Blood centers and their hospital customers should leverage these key performance indicators to forge a long term, mutually beneficial relationship. Fill Rate answers a simple question: what percentage of the components ordered by the hospital are […]
Measuring the Customer Experience (part 1): Turnaround Time
When hospitals choose a blood provider, they evaluate price, supply capacity, quality, and host of other important factors. However, few organizations take the time to measure certain key metrics that quantify the hospital’s service experience on an ongoing basis. Let’s start with Turnaround Time (TAT). TAT answers the most basic of customer service questions: how long […]