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Bloodworks innovates INSIDE the box

For many years, Bloodworks NW has used BloodHub to engage more deeply with its hospitals, improve its operations and lower costs.  In fact, Bloodworks has one of the lowest STAT % rates in the nation, which speaks volumes in terms of customer satisfaction and efficiency. Bloodworks recently launched Bioproducts, a newly formed division that supplies […]

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OneBlood is on a roll with BloodHub Logistics (Part 1 of 5)

Inspired by visionary leadership from Lance Reed, COO & CIO and Alicia Prichard, SVP, OneBlood embraced BloodHub’s comprehensive, paperless hospital service model.  After a series of major go-live events, OneBlood now has successfully deployed BloodHub’s Logistics module. This accomplishment represents a genuine breakthrough in blood supply chain management and automation. BloodHub’s Logistics brings together the […]

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BloodHub User Meeting Exceeds Expectations

As most of our customers know, BloodHub’s mission is to create a better way for blood centers and hospitals to collaborate and save lives.

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BloodHub delivers real time integration

Our core vision for BloodHub is a solution that delivers timely and actionable information into the supply chain.  The goal is to reduce errors, improve efficiencies and drive down costs.  To that end, BloodHub is built using an open architecture philosophy.  We employ non-proprietary standards like Web Services and XML that facilitate value added integration […]

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Measuring the Customer Experience (part 2): Fill Rate

Along with Turnaround Time (see our previous post), Fill Rate adds an important dimension to the hospital service experience.  Blood centers and their hospital customers should leverage these key performance indicators  to forge a long term, mutually beneficial relationship. Fill Rate answers a simple question:  what percentage of the components ordered by the hospital are […]

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Measuring the Customer Experience (part 1): Turnaround Time

When hospitals choose a blood provider, they evaluate price, supply capacity, quality, and host of other important factors.  However, few organizations take the time to measure certain key metrics that quantify the hospital’s service experience on an ongoing basis. Let’s start with Turnaround Time (TAT).  TAT answers the most basic of customer service questions: how long […]

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