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BloodHub User Meeting Exceeds Expectations

As most of our customers know, BloodHub’s mission is to create a better way for blood centers and hospitals to collaborate and save lives.

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BloodHub delivers real time integration

Our core vision for BloodHub is a solution that delivers timely and actionable information into the supply chain.  The goal is to reduce errors, improve efficiencies and drive down costs.  To that end, BloodHub is built using an open architecture philosophy.  We employ non-proprietary standards like Web Services and XML that facilitate value added integration […]

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Measuring the Customer Experience (part 2): Fill Rate

Along with Turnaround Time (see our previous post), Fill Rate adds an important dimension to the hospital service experience.  Blood centers and their hospital customers should leverage these key performance indicators  to forge a long term, mutually beneficial relationship. Fill Rate answers a simple question:  what percentage of the components ordered by the hospital are […]

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Measuring the Customer Experience (part 1): Turnaround Time

When hospitals choose a blood provider, they evaluate price, supply capacity, quality, and host of other important factors.  However, few organizations take the time to measure certain key metrics that quantify the hospital’s service experience on an ongoing basis. Let’s start with Turnaround Time (TAT).  TAT answers the most basic of customer service questions: how long […]

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